Purchases & Refunds
Most of our group classes are set up in seven-week programs: seven sessions of 1.5 hours each. The cost varies depending on the type of class. Kids' lessons usually cost more than adult lessons. Weekend programs are generally more expensive than weekday programs. For private and semi-private lessons, please check our website.
Yes! All materials are included for all our group, private, and semi-private lessons.
To buy private or semi-private lessons, go to our website and find the private lessons section. Then, email us the days and times you prefer for your lessons. It's helpful to send more information about the student, like their experience with the language, goals, and how they plan to use their new language skills. You can purchase hours online.
You can reschedule your private lesson for free with at least 24 hours' notice. If you cancel within 24 hours or don't show up, the lesson will be considered taken. There are no refunds for unused or canceled lessons. Please let us know as soon as possible if you can't make a lesson.
Yes, you can. You need to notify us 24 hours before the class, or it will be considered taken. You can reschedule any private or semi-private lesson for free if you let us know 24 hours before the start of the class.
There are no free make-up classes. However, we offer a 1-hour make-up session for $35 and a 30-minute make-up lesson for $20. This option is available only for students currently enrolled in a program and will cover material from missed classes. To schedule a make-up session, email us.
To be eligible for a refund, class cancellations must be requested at least one week before the first day of class, with a $50 processing fee (or 25% of the purchase for private and semi-private lessons). After this one-week period, no refunds, postponements, prorating, credits, or class switches are allowed.
No refunds are available after 30 days from the purchase of any of our products. No refunds after the first day of class. No refunds at all for lessons bought with any promotional discounts (Black Friday, Fourth of July, Christmas, New Year’s, or any other promotional price).
Making Courses
Yes! We switched most of our in-person lessons to online lessons. We only offer in-person lessons upon request. Feel free to contact us if you would prefer in-person lessons.
We offer various services from group and private/semi-private lessons to translation and editing (English-Spanish & Spanish-English). We also offer other languages upon request for private, semi-private, and group lessons—in person, online, or hybrid. We offer lessons for all ages and all levels. For private and semi-private lessons, students may request the day, times, location, and start date of their lessons.
If a student misses a lesson, they can review the topics covered. We may ask during class if everyone agrees to record the lesson. This would only happen if any classmates can't make it to a specific lesson. If you prefer not to be recorded, you can turn off your camera. This may limit your ability to fully participate and interact with classmates. Once a student requests a recording, we will ask in class if everyone agrees and send a video release form for confirmation.
Yes! We offer on-site Spanish and English language lessons for Bay Area companies. Email us with details about the group, such as the number of students, experience with the language, and goals. Please also provide the days, times, and exact location of the lessons.
We offer new programs almost every month. Most classes are offered in monthly increments. Most beginner and intermediate levels usually have a one or two-week break between programs. Some advanced levels continue without breaks.
We are located in North San Jose: Our address is 2300 Gateway Place, Suite 500, San Jose, CA 95110. Our school is a few miles from San Jose Airport and Downtown San Jose.
Yes! There are two VTA Light Rail stations 10 minutes away (walking distance) from our location: Karina and Airport stations.
Yes! There is free and unrestricted parking in front of our main building.
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